Accessibility
The Gramercy Theatre strives to make our venue and live experiences inclusive and accessible. For more questions, or information not mentioned below, don't hesitate to get in touch with us at 212-614-6932 between 10am - 6pm Monday - Friday, or email us at gramercytheatre@livenation.com
Arrival: Our front entrance is accessible.
Restrooms: Our restrooms are located in the lounge and are accessible via elevator.
Ticketing: While our venue is standing room only, we do have an accessible section for qualified patrons. We also have ramp access into the building and accessible restrooms. We suggest you get to the venue early for best viewing options in the accessible area. Please note that each guest with an accessible ticket is allowed up to three companions. Please purchase accessible tickets via Ticketmaster or general admission and speak to staff upon arrival.
Accessible Parking: We do not have dedicated accessible parking. There is street parking located in the general area.
Medication needs: If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.
Dietary needs: We do not serve food at the venue other than snacks.
Service Animals: At Gramercy Theatre, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit.
Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.
Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.
Sign Language Interpretation: You can email gramercytheatre@livenation.com to schedule a Sign Language Interpreter for an event that you’re attending. Requests for interpreters must be received at least two weeks before the event date.